Terms and Conditions my11a —
Official Platform Rules & Policies

1. Introduction

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and my11a ("Platform", "We", or "Company"), which operates the online gaming platform at my11a.pro and the my11a mobile app.

My11a is an online gaming platform offering a wide range of entertainment products, including video slot games, live casino with real dealers, sports betting, table games, and progressive jackpots to eligible users. The platform is designed specifically to meet the needs and preferences of Malaysian players.

This agreement takes effect as soon as you complete my11a account registration or begin using any service provided by our platform. Please contact our support team via 24/7 Live Chat if you have any questions regarding these terms.

2. Member Eligibility

To register and use the my11a platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration
• Be a legally eligible individual under the laws of your jurisdiction to participate in online gaming
• Register in your own capacity, not as a representative or agent of a third party
• Not included on any self-exclusion list or enforced gambling prohibition
• Hold only one (1) active account on the my11a platform at any given time

My11a reserves the right to request identity verification documents at any time for age verification and KYC purposes. Members who are unable to verify their eligibility risk having their accounts suspended or terminated.

3. Account Registration

Each user is only permitted to hold one (1) active account on the my11a platform. Holding multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any credit balance.

During the registration process, you are required to provide accurate, truthful, and up-to-date information, including:

• Full name as stated in your official identification document
• Valid date of birth
• An active mobile number registered in Malaysia
• A valid and active email address
• Bank account or e-wallet details for withdrawal purposes

You are solely responsible for maintaining the security of your account login credentials. my11a will not be held liable for any losses arising from unauthorised access to your account due to your own negligence. You must notify our support team immediately if you suspect that your account has been accessed by an unauthorised party.

4. Deposits & Withdrawals

Deposit: All deposits are processed instantly via local payment methods supported by the my11a platform, including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. The minimum deposit limit is RM30 per transaction. There is no maximum deposit limit for regular members, while higher limits are available for VIP members.

Withdrawal: Withdrawal requests are processed within 5 to 15 minutes once a member's KYC verification is complete. The minimum withdrawal amount is RM50 per transaction. For withdrawal requests exceeding RM10,000, additional processing time may be required for security verification purposes.

• The registered bank account or e-wallet must be in the same name as the account holder
• My11a reserves the right to request additional supporting documents before approving high-value withdrawals
• Withdrawals will not be processed until the bonus rollover requirement has been met
• All transactions are in Malaysian Ringgit (MYR)

5. Bonuses & Promotions

My11a offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to the following terms:

• Rollover Requirement: Every bonus received must meet the specified rollover requirement before a withdrawal is permitted. Rollover rates vary by bonus type and will be clearly stated in the terms of each promotion.
• Validity Period: All bonuses have a validity period that must be observed. Expired bonuses will be automatically forfeited from the member's account.
• One Claim Per Promotion: Each promotion may only be claimed once per member unless otherwise stated in the relevant promotion terms.
• Bonus Abuse Policy: Any attempt to abuse bonuses, including opening multiple accounts or placing opposing bets to fulfil rollover requirements, is prohibited and may result in bonus cancellation and account termination.
• Platform Discretion: my11a reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

The full list of active promotions and their respective terms can be found on the Promotions the my11a platform.

6. Game Rules

The my11a platform offers over 1,000 games from a wide range of world-class providers. Each game is governed by its own rules displayed within the respective game interface. In general, the following rules apply:

• All game outcomes are determined by a certified Random Number Generator (RNG) that has been independently audited by a third party to ensure the fairness of every round
• Minimum and maximum betting limits vary by game type and will be displayed within each game
• Game results are final. Any dispute regarding game outcomes must be submitted to the support team within 7 days of the incident date.
• In the event of a technical disruption during an active game session, affected bets will be returned to the member's account
• My11a reserves the right to void any rounds or game sessions affected by significant technical errors

For Live Casino games, additional rules may be imposed by the respective game provider. Members are responsible for familiarising themselves with the rules of each game before placing any bets.

7. Prohibited Activities

The following activities are strictly prohibited on the my11a platform and may result in account termination as well as legal action:

• Multiple account registrations by the same individual or syndicate
• Use of automated software, bots, scripts, or any third-party tools to play or manipulate games
• Fraud, identity impersonation, or providing false information during registration or KYC verification
• Money laundering through deposit and withdrawal activities on the platform
• Collusion between members to manipulate game outcomes
• Exploiting technical bugs or system vulnerabilities to gain an unfair advantage
• Abuse of the bonus system, including bet hedging and bonus arbitrage
• Any action that compromises the integrity of the platform or the experience of other players

8. Security & Privacy

My11a takes member data security extremely seriously. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Members' personal information is handled in accordance with the my11a Privacy Policy, which can be found on the Privacy Policy.

The KYC (Know Your Customer) verification process is mandatory for all members before the first withdrawal is processed. Required documents include a copy of a valid identity card or passport, as well as proof of ownership of the registered bank account or e-wallet. All KYC documents are handled with full confidentiality and stored securely in accordance with international security standards.

You are responsible for:

• Keep your password confidential and do not share it with anyone
• Ensure you log out of your account after each session, especially on shared devices
• Report any suspicious account activity to our support team immediately
• Update your personal information whenever changes occur

9. Account Termination

Voluntary Closure: Members may request account closure at any time by contacting the my11a support team via Live Chat. Prior to closure, all eligible credit balances will be processed for withdrawal in accordance with standard procedures, subject to any outstanding bonus rollover requirements.

Termination by my11a: my11a reserves the right to suspend or terminate a member's account without prior notice in the event that:

• Member found to have violated any provision of these Terms and Conditions
• Suspected or confirmed fraudulent activity or money laundering
• Member failed to complete the KYC verification process within the stipulated timeframe
• Account inactive for more than 12 consecutive months with no transactions
• Information provided during registration is found to be false or misleading

If an account is terminated due to a violation, my11a reserves the right to withhold the remaining credit balance in that account at the platform's absolute discretion.

10. Liability Limits

My11a provides its gaming platform on an "as-is" basis and makes no guarantees regarding uninterrupted service availability. However, we strive to maintain a platform uptime of 99.9% throughout the year.

My11a shall not be held liable for:

• Financial losses resulting from legitimate game outcomes
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or actions by authorities
• Losses arising from unauthorised access to a member's account due to the member's own negligence
• Processing delays caused by third-party payment providers

My11a's maximum liability to any member is limited to the total amount deposited by that member within the 30 days preceding the submission of a liability claim.

11. Responsible Gaming

My11a is fully committed to responsible gaming practices. We believe that online gaming should remain an enjoyable source of entertainment, not a financial or emotional burden. Our platform provides a range of self-control tools to help members manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget
• Betting Limit: Control the maximum amount that can be wagered within a given period
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 7 days, or 30 days
• Full Self-Exclusion: Option to permanently self-exclude from the platform
• Play Time Reminder: Receive a notification after your set play time has elapsed

For more information and responsible gaming support resources, please visit the Responsible Gaming ours.

12. Amendments & Changes

My11a reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at the platform's sole discretion. Any material changes will be communicated to members via:

• In-app notifications on my11a
• Notification via registered email
• Notices prominently displayed on the my11a.pro website

Continued use of the my11a platform after any amendment to these terms takes effect will be considered your acceptance of and agreement to the revised terms. If you do not agree with any amendment, you have the right to close your account before the new terms come into force.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or in connection with this Agreement shall first be resolved through my11a's internal dispute resolution procedure before being referred to any other resolution forum.

This version of the Terms and Conditions takes effect from 1 January 2026. Any enquiries regarding this document may be directed to the my11a customer support team via 24/7 Live Chat.